GBC and cancellation conditions
Good to know
Arrival and departure
Arrivals should take place after 3 PM and before 7 PM; if you will be arriving late we ask you to let us know, otherwise we will consider the room free. Departures should leave the room free by 11 AM.
Dogs are accepted after prior agreement and with a surcharge of € 17,00 per day (food not included). Please let us know when you make your first inquiries if you plan to bring your four-legged friend. We also ask that you bring the animal’s basket or blanket. Furry pals may not enter the dining rooms, the indoor pool area, the saunas or the sun lawn. We hope you will understand.
Smoking is not allowed in the entire hotel. Please enjoy your cigarette on the balcony or in the open air.
Manner of payment
We ask you to pay cash (per Italian law there is a maximum amount per stay of € 1.999,99) or with traveller’s cheques. Visa Card, Mastercard and EC Cards are also accepted. Please let us know how you plan to pay when you arrive. Our goal is to maintain our prices unchanged. In case of unexpected economic changes or variation in the VAT, we must unfortunately adjust our prices.
Due to the Corona situation, we have relaxed the cancellation policy. If an arrival is not possible due to Covid-19 (entry ban, renewed lockdown, proven corona infection), a free cancellation is possible. Otherwise our normal cancellation conditions apply as follows: EU laws apply; please let us know in time, we try to be as understanding as possible. The room cancellation is free of charge for the months of october and november up to 7 days before your arrival, after that date we must charge you 70% for the package reserved; this also applies for missed arrivals, late arrivals or early departures. In order to avoid cancellation fees, we suggest taking out trip coverage insurance. We will be happy to send you a form.
Unfortunately, we cannot confirm a room number. But we will certainly try to keep your wishes in mind.
Bank Account details
Südtiroler Sparkasse AG
IBAN: IT80 T060 4558 7100 0000 0170 102
BBAN: T 06045 58710 000000170102